At FREE BIRDS, we take pride in the quality of our products. However, we understand that sometimes things don't go as planned. Our Return and Refund Policy is designed to ensure that your experience with us remains smooth and hassle-free, even when issues arise.

Eligibility for Returns and Refunds

We only accept returns or offer refunds under the following condition:

- Defective Item: If you receive a product that is defective or damaged upon arrival, you are eligible for a return or refund. Please note that we do not process returns or refunds for reasons other than product defects.

Defective Items

A product is considered defective if:

1. It does not function as described or advertised.
2. It has visible manufacturing flaws or damages caused before delivery.
3. It arrives damaged due to shipping mishandling.

Return and Refund Process

To initiate a return or refund for a defective item, please follow these steps:

Contact Us: Reach out to our customer service team within 2 days of receiving your order. Please provide your order number, a description of the defect, and clear photos or videos showing the issue.

Return Authorization: Once your request is reviewed, our team will issue a Return Authorization (RA) number if your claim is approved. Returns without an RA number will not be accepted.

Return Shipment: Pack the item securely in its original packaging, and include all accessories, manuals, and components. You will be responsible for return shipping costs unless otherwise stated.

Inspection and Approval: Upon receiving the returned item, we will inspect it to confirm the defect. If the defect is verified, we will process your refund or send a replacement.

Refunds

1. If approved, refunds will be issued to the original payment method used for the purchase.
2. Processing time for refunds may take 7 to 15 working days, depending on your payment provider.

Replacements

1. If you prefer, we can replace the defective item with an identical product (subject to availability).
2. Replacement shipping costs will be covered by us.

Exceptions

Please note the following exceptions to our policy:

1. Products returned without prior authorization will not be accepted.
2. Items that have been used or damaged due to improper handling or misuse are not eligible for returns or refunds.
3. We do not offer returns, refunds, or exchanges for items that do not meet your personal preferences (e.g., dislike of color, fit, or style).

Contact Information

If you have any questions about our Return and Refund Policy, or if you need further assistance, please contact our customer support at:

Email: freebirdsfeedback@gmail.com
Phone: +91 9818707245
Website: www.freebirds.org.in
Operational Address: Bhaagini,1287D,Sector 57,Gurgaon, India-122002