Exchange Policy

At FREE BIRDS, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straight forward return and exchange process. Please read the guidelines below to understand the steps involved and the eligibility criteria for returns and exchanges.

How to Initiate a Exchange

If you wish to exchange an item, simply follow these steps:

Contact Us: Send an email to freebirdsfeedback@gmail.com or call us at +91 9818707245 to request a return or exchange. Please include your order number, the reason for exchange, and any relevant details about the item.

Ship the Item: Pack the item securely in its original packaging, ensuring that all tags are attached, and ship it to the address provided in the return authorization.

Please note that you are responsible for the shipping costs for returning the item unless the product is defective or incorrect.

Exchanges

If you would like to exchange an item for a different size, color, or product, we are happy to assist. Exchanges will be processed once the returned item is received and verified to be in its original condition. The new item will be shipped to you at no additional cost. Please note that exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately at freebirdsfeedback@gmail.com or +91 9818707245, and we will provide further instructions on how to exchange the item.

Refunds for Cancelled Orders

If you need to cancel your order, please contact us as soon as possible. Depending on the order status, the refund policy for cancellations is as follows:

Pre-Shipment: If the order is canceled before shipment, no fee will be applied, and a full refund will be issued to the original payment method.

Post-Shipment: If the order has already shipped, shipping charges may apply, and the refund will be processed after the item is returned.

Contact Us

For any questions regarding returns, exchanges, or order cancellations, please do not hesitate to reach out to our customer service team. We are here to help!

Email: freebirdsfeedback@gmail.com
Phone: +91 9818707245

Thank you for choosing FREE BIRDS! We appreciate your trust and will do everything we can to ensure a seamless return and exchange process.